Shipping Policy

At Australian Toner Masters we use the most reliable and fastest delivery method. All orders will be shipped using one of the following methods:

• Express Post
• Registered Post
• Courier

Costs

Delivery to the following areas is not available or will be subject to a surcharge: Norfolk Island, Christmas Island, Cocos Island, and The Australian Antarctic Territory. Please contact us for further shipping details.

Any shipping fees paid or free shipping cost non-refundable.

Same-Day Dispatch

All in-stock orders placed before 3pm AEST (excluding weekends and public holidays) are dispatched the same day. Orders placed after 3pm AEST will be dispatched the next business day.

Delivery Times

As a general guideline, most deliveries to major cities will take 1-3 business days, whilst it could take up to 5 business days for more remote areas.

This general guideline does not apply to large / bulky items. Please refer to the large / bulky item section below for more information.

All delivery timeframes provided at Australian Toner Masters are an estimate and do not account for unforeseeable circumstances which may affect the delivery of your parcel.

Large / Bulky Items

Items that are large / bulky are excluded from free delivery due to the size / weight of the item; an additional delivery charge will be applicable when checking out. Delivery charges are calculated based on a per-order basis according to the weight and size along with the delivery address.

As a general guideline, deliveries of bulky items to metro areas in the Eastern States of Australia take 2-5 business days; deliveries of bulky items to WA, NT and regional areas take 6-9 business days. Please note these are estimated timeframes and do not account for unforeseeable circumstances which may affect the delivery of your parcel.

Unfortunately, we are unable to deliver large / bulky items to PO Boxes, Parcel Collect or Parcel Lockers.

Backorders

We strive to have all items in stock. However, if for any reason we are unable to dispatch your order in the normal time schedule, we will notify you within 2 business days.

Notes

• Address details that are incorrect or insufficiently supplied will incur a redelivery fee.
• If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.
• We deliver within Australia only. Overseas orders will NOT be accepted.

Pricing Policy

All of our prices are in Australian dollars (AUD) and inclusive of GST (Goods and services tax). Prices are subject to change without notice. We reserve the right to make amendments to the prices or information at any time without prior notice whether to amend typographical errors or adjust our costs based on supplier price changes.

Warranty

We provide a 1-year warranty on all our compatible products. The warranty for original brand products as per the manufacturer’s warranty conditions.

Returns

All returns must comply with our returns policy. Please click on the following link for more information. https://www.tonermasters.com.au/returns-policy/