Terms and Conditions
a) In order for us to process your return efficiently, login to your account first, then you should be at Your Cart. Then scroll down page to Additional Info and then look for Return Authorisation Form. Click on this text and note the conditions and follow instructions to complete and submit.
l) Please allow up to 21 business days to process your return from the time it reaches our Returns Department.
m) Customer is responsible for shipping charges and risk of loss on all returning shipments. We recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment. If a tracking number of such shipments are provided, the same information will be passed immediately on to Australian Toner Masters.
n) In circumstances where goods have been returned to us as a result of incorrect address supplied by the customer, an additional delivery fee will be charged to the customer for the re-sending of goods.
Due to the spiralling costs associated with redelivery fees charged to Australian Toner Masters as a result of customers not being available to receive goods ordered, some important changes have been made to the process of delivery. Australian Toner Masters can no longer absorb any redelivery fees caused by customers not being available to receive goods. Please read the following terms and conditions of purchase that deal specifically with these changes.
a) All orders delivered by Courier Companies will have attached to their sent goods an “AUTHORITY TO LEAVE ARTICLE ON PREMISES WITHOUT P.O.D. SIGNATURE” or a “NO SIGNATURE REQUIRED” or other such label indicating that goods may be left at the nominated address without a signature or physical hand over to the customer. Such customers agree to abide by this action and hence are then fully responsible for the condition and title of such goods left without a signature.
b) All orders delivered by Australia Post, Fastway or Start Track may be left at the nominated address without a signature or physical hand over to the customer and such customers agree to abide by this action and hence are then fully responsible for the condition and title of such goods left without a signature.
c) Those customers who expressly inform Australian Toner Masters prior to dispatch that they would prefer that goods be received in person and signed for by them or their representatives, must be available to do so when goods are attempted to be delivered. Such deliveries can only be made where a signature to verify the delivery can be obtained or there is an authorised receiver’s officer to accept the goods handed over from the delivery company. The best addresses are where someone is available between 7am and 6pm weekdays, or a business address which is open during normal business hours.
d) Notification of option (c) must be in writing and placed in the space provided for comments after submitting and confirming order.
e) If delivery to customer’s nominated address is unsuccessful due to customer or their representatives not being available to receive and/or sign for such goods after exercising option (c), any additional redelivery fees will be charged to the customer.
f) Usually if delivery cannot be made, Australia Post and couriers will leave a note or card with further instructions for you to pick up or have the items redelivered, but this cannot be taken for granted. If delivery cannot be made, the customer will be responsible for any redelivery fees incurred even though such customer may not receive the item. We strongly urge customers to make sure someone is available to receive goods. If there is a possibility that someone will not be available to personally receive the order, and the customer wishes to ensure delivery will be affected, we strongly urge you to nominate either another postal address or a local post office as the point of delivery. Such new addresses need to be added to the shipping address section of the customers’ details and can be done by clicking on the “Change Your Details link in the MY ACCOUNT box.
g) (i) Couriers and other transport services are unable to personally call before delivery is made or attempted to be made to indicate time of day goods will be delivered. (ii) Requests to deliver between certain hours during the day cannot be granted. Transport and Postal Companies are unable provide such information due to the inherent logistical costs and delays such undertaking would incur.
h) If the customer has received a dispatch notice with a tracking number available, it is the customer’s responsibility to contact the nominated delivery company in the first instance to investigate the progress of the delivery before contacting Australian Toner Masters.
i) Although every care is taken by Australian Toner Masters to ensure accurate delivery to Customers, Australian Toner Masters does not accept liability for any losses occurring at point of delivery.